Things are going well for the most part. I continue to stay busy. Lots of therapy. Lots of appointments and WAY too much time on the phone with Cigna. One day you’re gonna find me wandering the streets mumbling to myself. At least once a week, this is what takes place on the couch of my living room with cell phone in hand.

Me: dialing Cigna customer service 800#

Automated voice: Please enter your account information…

Are you calling as a customer or healthcare representative?

Me: customer

I heard healthcare representative. Is that correct?

no……cu – sto- mer

I’m sorry, I didn’t understand. Let’s try again. Healthcare representative or customer?

CUSSS TTTOOO….(husband sitting on couch next to me laughing causes me to break up laughing which only further confuses stupid automated voice lady)

I’m sorry, I still didn’t understand. Let’s try something else. Do you need to speak with an associate?

YYYYEEEEESSSSS! (husband out of reach for me to throw remote!)

Ok, let’s find out a bit more about why you are calling. Is this medical or dental?

UUUGGG! &^*(*&^&*^%^&%!!!!!!

I’m sorry, can you please repeat that? I’m still having trouble understanding you/

#%$$#%#$%^#$%^!!!!